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Frequently Asked Questions

Where is your office located?

For meal plan information, please visit the Eagle Access Card Office located in the lower level of the University Center-West.

How do I purchase a meal plan or add Munch Money to my account?

Visit our Meal Plans section of this website to add Munch Money or purchase a Platinum, Titanium or Gold plan using a credit card.

Also, you can send an e-mail to foodmealplans@usi.edu, be sure to include your full name and student ID number. In addition, you can fill out a form by visiting the Eagle Access Card Office.

Meal plans can be added to the University bill through Thursday of the second week of school. Thereafter, meal plans will need to be paid for at the time of purchase or can be added to your university bill only with pre-approval through the Bursar's office.

What is the benefit of having munch money?

Munch Money funds receive a bonus of 7% (up to $690). Also, food purchases with Munch Money are tax-free. Munch money can be used at any food service operation and can also be used for non-food items at the EagleXpress Convenience Store and Starbucks. (Excluding Gift Cards)

How do I choose a meal plan best suited for my needs?

First, decide how much you will be eating on campus. Do you usually eat breakfast, lunch and dinner? Do you get drinks or snacks between meals? Do you tend to snack a lot, rather than eat full meals? How often will you go home to eat? Will you be cooking often? Are you going to be in sports? Observe the times you will be available to dine. The meals are offered for breakfast lunch and dinner. Munch Money / Dining Dollars can be used anytime, anywhere for food service during hours of operation.

Red, White and Blue plans are available for anyone who wants it all, wants the convenience of having meals planned for them, or are a must for those living in a Residence Hall. If you live in a Residence Hall, please choose from a Red, White or Blue plan. These plans offer a set amount of meals per week to be used at the Loft dining hall (breakfast, lunch, dinner, or weekend brunch) or exchanged for a combo meal (after 7pm) at our participating retail locations along with Munch Money that can be used anytime, anywhere for food service during hours of operation. Food Service weeks begin on Friday. Meals that are not used for the week will be forfeited. Two to three meals can be used per day depending on your plan. Any unused Munch Money will carry over from Fall semester to Spring semester and will be forfeited at the end of Spring semester.

Titanium, Platinum, and Gold plans are great for those who enjoy occasionally cooking on their own, but also want the added convenience of having food service options available to them with optimum flexibility. These plans offer a set amount of meals per semester to be used at the Loft dining hall (breakfast, lunch, dinner, or weekend brunch) along with Munch Money that can be used anytime, anywhere for food service during hours of operation. Any unused meals and Munch Money will carry over from Fall semester to Spring semester and will be forfeited at the end of Spring semester.

What is the deadline for making changes to my meal plan?

You have until midnight prior to the first day of school each semester to make changes to your meal plan in writing. You can come to the Eagle Access Card Office or e-mail us at foodmealplans@usi.edu, be sure to include your full name and student ID number along with the change you would like to make.

Do I have to sign up for a meal plan each semester?

No. Your Fall meal plan choice will automatically renew for the Spring semester. If you find that the plan you are on does not work for you, come to the Eagle Access Card Office prior to the first day of Spring semester classes and make the appropriate changes. Also, you can e-mail us at foodmealplans@usi.edu and be sure to include your full name and student ID number along with the change you would like to make.

Red, White and Blue plans-You will be prorated for changes and cancellations after the start of the semester. 10% after the first week*, 20% after the second week*, 30% after the third week*, and 40% after the fourth week*. No changes or cancellations can be made after the fourth week. 

Platinum, Titanium, and Gold plans- no changes or cancellations can be made after midnight prior to the first day of semester classes.

*Week begins on Friday through Thursday

What are the benefits of having a meal plan or Munch Money?

There are many benefits to having a meal plan or Munch Money. The food items purchased with Munch Money are tax-free. It’s safer than cash and easier to budget. You receive a complimentary bonus of 7% when you add Munch Money to your plan (over $50 and up to $690). In addition to food purchases, you can purchase non-food items such as toilet paper, deodorant, clothing and more from the EagleXpress Convenience Store, and Starbucks merchandise excluding the Starbucks Gift Card.

What is the difference between Munch Money and Flex Dollars?

Munch Money comes with the Titanium, Gold, and Platinum plans or can be purchased separately and those funds receive a bonus of 7% ($50-$690). They can be used to purchase anything that is sold in the food service operations, including non-food items at the EagleXpress Convenience Store and Starbucks, excluding the Starbucks Gift Card.  These funds expire at the end of the spring semester.

Flex Dollars are purchased at the Eagle Access Card Office. This money is non-taxable for food purchases and is not enriched. It can be used in food service operations, the bookstore, copy/printing services and laundry. These funds do not expire.

How often can I use my meals?

Red, White and Blue plans are issued their meals on FRIDAY of each week. You are able to use up to two or three meals per day depending on your plan.

Titanium, Platinum, and Gold meals can be used during breakfast, lunch and dinner as well as weekend brunches.

There are a total of 19 Meals available per week in the Loft, plus Red, White or Blue Exchange Meal options 7 nights per week.

What if I am unable to make it to the Loft for my meal?

Red, White, and Blue plans have the option of exchanging their board meal at Chick-fil-A, Steak n' Shake, Cyclone Salads, Fiesta Fuego and the EagleXpress Convenience Store after 7pm by choosing from a select combo meal menu.

*not valid for all value meals

What if I am sick?

If you are sick and unable to make it to the Loft for your meal, please contact the Loft to arrange for a friend to pick it up for you or call EagleXpress Convenience Store for delivery.

Am I able to take food with me from the Loft?

There are to-go containers available for breakfast, lunch, and dinner meal periods only upon request. The university now utilizes the OZZI to go container system. Just tell the cook you wish to have your food placed in an OZZI to go container. Then when you checkout you will be charged $4.50 for that container (unless you have an OZZI token to exchange).  You can use Flex, Munch Money, Cash, Credit Card, or OZZI token to pay for your container. When you are finished with the container, return it to one of two locations (described below) and the machine will dispense an OZZI token to exchange for your next container.

 

OZZI recycling machine locations:

UC West - First floor right inside breezeway doors

UC West - Second floor near the Loft tray return

What happens to my unused meals and Munch Money?

Munch Money will carry over from Fall semester to Spring. All funds left at the end of Spring semester will be forfeited. Unused meals for Titanium, Platinum, and Gold plans will carry over to Spring as well as Munch Money; unused meals for Red, White, and Blue will be forfeited each week. The week starts on Friday through Thursday. Your meals will be available to use at 7:00am Friday.

How do I check the balance on my card?

With every purchase you make, a declining balance will be shown on your receipt. You can take your card to any register and ask for a balance check. You can also check your balance through the eAccounts portal (accessed through myUSI or link below). If the balance shown is in question, you can come to the Eagle Access Card Office for a print out of your transactions. Please allow 24 hours for a report to be generated.

https://usi-sp.blackboard.com/eagleaccess/AnonymousHome.aspx

What do I do if my card is lost or stolen?

To protect your funds in case of this event, call Eagle Access Card Office immediately to have your card “frozen”. Upon finding or replacing your card your account can be reactivated. To replace a lost or stolen card, Eagle Access charges a $15 replacement fee. If your card is damaged or worn out, a new one will be made at no charge (as long as the damage is due to normal use). Please see the Eagle Access Card Office website for more details regarding replacement guidelines. If closed, call the Public Safety Office at 812-464-1845.

What do I do if my valuables are lost or stolen?

First, you can check with Food Services. All items found are turned over to Public Safety. To help protect your valuables, do not save your seat with them! Food Services is not liable for any lost or stolen items. Eagle Access Cards can be recovered at the Eagle Access Card Office if they have been found and turned in.

When do I receive my weekly meals? (Red, White & Blue plans)

The week starts on Friday and runs through Thursday. Your meals will be available to use at 7:00am Friday.

What's a 'meal' consist of?

The meal will consist of a main entrée, three sides and beverage.  Sides can be mixed and matched from different stations (including a dessert station) to offer flexibility.

In This Section
Important Info

Note:

To add a meal plan or munch money to your University Account, please send request to foodmealplans@usi.edu.
Include your full name, student ID number, along with your request. A confirmation will be sent to you upon approval. If you need assistance please call the Eagle Access Card Office at (812) 464-1859.

Do you have particular dietary needs?

Do you have particular dietary needs? No problem! Our Campus Dining Services Program can accommodate your special dietary requirements. For more information, please contact Executive Chef, Robert Fruit at (812)465-1127 or rdfruit@usi.edu

Policies and Procedures

One of our main goals is to provide a pleasant, clean, comfortable and satisfying dining experience. In order to meet this goal, we ask for your assistance with the following procedures:

  • Please bus your tray and disposables from your table when you have finished dining
  • Please refrain from taking food, dishes or utensils from the dining area.
  • Remember that Meal Cards are non-transferable.  Meal cards cannot be used by anyone but the owner of the card.
University of Southern Indiana | Dining Services | 8600 University Boulevard | Evansville, IN 47712 | tel. (812) 464-1859 | Contact Us